FAQ
You can find answers to frequently asked questions below. For any additional inquiries, please feel free to contact us at cs@menokin.co.kr
Product
Are all Menokin products made with clean ingredients?
Our products are formulated with clean ingredients, are fragrance-free, retinol-free, EWG green-rated, and clinically tested for low irritation.
Are all MENOKIN products vegan?
All Menokin products are free from animal-derived ingredients and are vegan.
Are MENOKIN products cruelty-free?
Menokin products are cruelty-free. We do not conduct animal testing, nor do we work with partners who require animal testing.
Are MENOKIN products safe for use by pregnant women?
Yes, Menokin products are made with clean and safe ingredients. However, we always recommend that pregnant women consult with their healthcare provider before using any new skincare products, just to ensure they align with their individual needs.
Where are MENOKIN products made?
Menokin is a Korean brand, and all our products are made in Korea.
Order
Where do you ship?
We offer worldwide shipping. Shipping costs will be calculated and added at checkout.
How long does it take to get my orders?
Global orders processed from Korea typically take 7-14 business days to arrive. Delivery details will be provided in your confirmation email.
How do I track my package?
After your package is shipped, you will receive an email containing tracking information.
What payment methods are available?
Currently, we only accept PayPal, but we will be adding more payment methods soon.
Customer Service
If you have any questions or concerns, please email us with the details, and a member of our Customer Service team will get back to you as soon as possible. If you have an order number, kindly include it in your message to help us assist you more efficiently.
You can reach us at: cs@menokin.co.kr